At MAK4 Skin Care, your satisfaction is very important to us. We aim to provide high-quality skincare, haircare, and essential oil products while ensuring a smooth and fair shopping experience.
Cancellation Policy
- Orders can be canceled within 24 hours of placement, provided they haven’t been shipped.
- A full refund will be issued for eligible cancellations.
- Shipping within Kampala is typically done within 24–48 hours, and outside Kampala within 3–5 business days.
- To cancel your order, please submit a request using our Online Cancellation Form.
- Cancellation requests after 24 hours of order placement will be treated as returns and subject to the Return & Refund Policy.
Refund Policy
Cancellation within 24 Hours
- Orders canceled within 24 hours will be fully refunded.
- Refunds will be processed within 48 hours, and funds will be returned to your original payment method.
Return Policy
We accept returns under the following conditions:
Hygiene and Safety
- For hygiene reasons, products cannot be returned if unsealed, opened, or used, unless faulty or damaged on delivery.
Damaged or Faulty Products
- If your order arrives damaged or faulty, please notify us within 2 days of receiving the item.
- We will offer a full refund or exchange at no extra cost.
Change of Mind
- If you change your mind, returns are accepted within 7 days of delivery.
- Returned products must be unopened and unused.
- Refunds are not offered in this case. Instead, we will issue store credit that can be used for future purchases at MAK4 Skin Care.
Return Process
To return a product:
- Ensure it is unused and in its original packaging.
- Complete our Return Form (or request one via WhatsApp: 0751 785683).
- Drop the product off at:
MAK4 Shop, First Floor, Mukwano Courts, Buganda Road, Kampala, Uganda
Return Shipping
- Customers are responsible for return shipping costs, unless the item is faulty or was sent in error.
Refund Processing
- Once the returned item is received and inspected, your refund or store credit will be processed within 3–5 business days.
- Refunds are issued to your original payment method.
If you have any questions or need help with returns, refunds, or cancellations, please contact our support team via Phone/WhatsApp: 0751 785683
Thank you for shopping with MAK4 Skin care where your health in regard to skin and hair beauty comes first.